Privacy Policy


Privacy Policy

Last updated: 27 October 2026

Welcome to Netley Vale Counselling. We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect any personal information you provide when using our website.

1. Information We Collect

We collect information from you in two ways:

  • Contact Form Submissions: When you fill out our contact form, we collect your name, email address, and any personal information you choose to include in your message.

  • Automated Data (Cookies & Analytics): Our website is hosted by Squarespace. Squarespace automatically collects basic information when you visit, such as your IP address, browser type, and details about how you navigate our site.

2. How We Use Your Information

We use your data for the following reasons:

  • To respond directly to your enquiries or messages sent via our contact form.

  • To ensure our website functions correctly and securely.

  • To review general website traffic analytics provided by Squarespace to understand how visitors use our site.

We will never sell your data, use your contact form details for marketing newsletters without your explicit consent, or share your information with third parties for marketing purposes.

3. Who Sees Your Information

Your data is only accessed by Netley Vale Counselling. However, because we use external services to run our website, your data passes through:

  • Squarespace: Our website hosting and analytics provider.

  • Outlook (Microsoft): Our email provider, where your contact form submissions are delivered.

4. Cookies

This website uses cookies to help it run effectively and provide a good experience for visitors. A cookie banner will appear when you first visit the site, allowing you to accept or decline analytics cookies. You can also manage or block cookies directly through your internet browser settings.

5. Data Retention

We only keep your personal information for as long as necessary to deal with your enquiry or to provide our services to you.

6. Your Rights

Under the UK GDPR, you have the right to:

  • Ask us for a copy of the personal data we hold about you.

  • Ask us to correct any incorrect information.

  • Ask us to delete your personal data (such as emails you have sent us).

7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Business Name: Netley Vale Counselling
Email: netleyvale@outlook.com